At FlowerBask, we pride ourselves on providing high-quality, fresh flowers at competitive prices. We operate on a direct-to-consumer model, allowing us to source flowers directly from growers and pass the savings on to you. Our flowers are carefully arranged by professional florists across major cities, ensuring every bouquet is handled with care and precision.

Our Commitment

We understand that every order is more than just flowers; it’s a message of love, care, or celebration. That’s why we are committed to on-time delivery and fresh, vibrant arrangements. We stand by our quality with a 98.7% customer satisfaction rate, but we also recognize that mistakes can happen. Our goal is to resolve any issues quickly and effectively to ensure your complete satisfaction.

Product Replacement Policy

If you receive damaged or unsatisfactory flowers:

    • All quality complaints must be made within three (3) days of delivery due to the perishable nature of flowers.
    • Please email a photo of the flowers along with your order number and a brief description of the issue to [email protected].
    • Once the damage is confirmed, we will gladly send a replacement at no additional cost.

Order Changes

If you need to make changes to your order:

    • You can request changes within one (1) hour of placing the order without any fee.
    • Changes requested after one hour will incur a $10 administration fee.
    • Please note that during peak holiday periods, we may not be able to accommodate order changes, but we will do our best to assist.

Order Cancellations

If you need to cancel your order:

    • Cancellations made within one (1) hour of placing the order are free of charge.
    • For cancellations made more than one hour after the order is placed, a $25 cancellation fee will apply.
    • Unfortunately, we are unable to cancel orders that have already been prepared or are out for delivery.

Please note: Orders placed during peak holidays such as Valentine’s Day, Mother’s Day, and Christmas are final and cannot be canceled once confirmed.

International Orders

For orders placed outside of Canada for delivery within the country, charges will be in USD, and applicable provincial taxes will apply.